Contact Centre, Email, Data Capture & Support

Tactics Marketing Support has provided the right level of support for over 20 years. We target the actual level of support needed to fulfil the brief and ensure the success of a project without going over the top. Our facility is designed to "scale up" quickly when required in response to unanticipated requirements so you do not need to provision for "worst case scenarios" at the outset. Our customer service team is versatile, experienced, and courteous. Most projects require a mixed bag of support. Tactics has the people and the tools to provide exactly what the brief requires. While we specialise in the support of Consumer & Trade Promotions, Telephone Orders, and Product Information Lines, our staff & systems have proven quite serviceable in a wide variety of applications.

Contact Centre

Tactics can provide you with all of the following (usually same day): Direct dial line; 1800 "FreeCall"; 1300 Reduced Call; SMS & Premium SMS ; White Label Email Address.

Inbound - Your line. We provision an inbound line for your project - we do NOT share lines. We answer your calls with your greeting. Our IVR can be programmed to your specific requirements.

Outbound - Our staff are friendly and confident. They always leave the caller with a positive impression of you and your client.

Email Support

We can provide White Label Email addresses to support any type of campaign.

Inbound - Use email as a mechanic for entry in any type of campaign. Email is frequently used as an additional channel for enquiries relating to promotions, loyalty programs, micro sites, eCommerce etc.

Outbound - Our customer service team answers both phones and emails providing a consistent, intelligent solution to handle enquiries for any project.

Data Capture

Tactics Marketing Support provides top shelf data capture services. We design and build tailored database solutions. Let our experience benefit your project with fast and accurate data capture. We utilize data validation tools that ensure the best results including clean, consistent, useable data which is ideal for building a client databases as well as reporting.

Mail House

Tactics provides mail house facilities. Whether you have a one-off mailing requirement or mail is a component of your marketing project, Tactics will be sure your communications are presented professionally and you receive the cost benefits available to mailing houses. We offer high speed colour and B&W laser printing. We have high speed envelope printers, folding machines, and inserting machines.

Support

Support is our name. Taking care of business is our game. The support required can be wildly different from one project to another. Tactics staff and systems are flexible enough to get the job done, experienced enough to avoid the pitfalls, and concerned enough to choose the implementation method which ensures the success of a project at the least cost.